Returns & Refunds

1. Return Eligibility

Returns are accepted only if:

• Product is damaged, defective, or incorrect
• Request is raised within 7 days of delivery

2. Mandatory Proof

• Unboxing video and clear images are required
• Order ID and invoice must be provided

3. Return Conditions

• Product must be unused
• Original packaging and seals intact
• No physical damage caused by the customer

4. Non-Returnable Items

• Opened or used products
• Personal care, supplements, or hygiene items (unless defective)
• Discounted or promotional items

5. Refund Policy

• Refunds are processed within 5–7 business days after approval
• Refunds will be issued to the original payment method
• For COD orders, refunds will be processed via bank transfer

6. Replacement Policy

• Replacement will be offered where applicable
• If unavailable, a full refund will be issued

7. Cancellation Policy

• Orders can be cancelled within 12 hours of placement
• Orders already shipped cannot be cancelled

8. Reverse Pickup

• If approved, we will arrange reverse pickup
• Unauthorized returns will not be accepted