Returns & Refunds
At The Immuno Co., we take great care to ensure that every order reaches you in perfect condition. Due to the nature of our skincare and personal care products, we do not accept returns once an order has been delivered.
### Replacement Eligibility
We offer a replacement *only if the product is received with damaged or broken packaging*.
To be eligible for a replacement:
- The damage must be reported within *48 hours* of delivery.
- You must share clear photos and an unboxing video showing the damaged packaging and the product.
- The product should be unused and in its original packaging.
Once your request is verified, we will arrange a replacement at no additional cost.
### Non-Eligible Cases
We do not offer returns or replacements for:
- Change of mind after purchase.
- Incorrect product ordered by the customer.
- Products that have been opened, used, or tampered with.
- Minor variations in product appearance that do not affect quality or performance.
### How to Request a Replacement
If you receive a product with broken or damaged packaging, please contact our customer support within *48 hours of delivery* with your order number, photos, and an unboxing video. Our team will review your request and assist you with the replacement process as quickly as possible.
Thank you for choosing The Immuno Co. We appreciate your trust and are committed to delivering the highest quality products and service.